Sun Chemical Saving Time, Money With Image Assist

Sun Chemical, the world’s largest manufacturer of printing inks and pigments, is freeing up more resources for innovation by reducing the time the company spends on managing desktop images.

Leveraging Dell Technologies’ Image Assist, Sun Chemical – which manages 8,500 client devices at 200 sites in 66 countries – has been able to consolidate disparate images into one resource used by 99 percent of staff.

Employees get the right client model to support their needs from one Dell Technologies catalogue, and Dell Configuration Services delivers the devices with the approved dynamic image preloaded so users can be productive right away.

“Creating our own dynamic image with Dell Image Assist lets us give users a seamless, trouble-free PC experience. Out of the box, our client devices automatically connect to our network and systems at any of our global sites,” said Mark Macaluso, global client services manager at Sun Chemical.

When images need to be updated, Macaluso makes the required changes using a virtual build environment in Image Assist. Dell Configuration Services then loads the new image on all new devices that Sun Chemical orders.

“We’ve halved the time required to create new images using Image Assist,” Macaluso said. “And I can collaborate with Dell experts for guidance about image changes. In some cases, they’ve saved me weeks of effort by coming up with workarounds.”

To become more efficient, most employees need a reliable computer with the right mix of applications, network access, and device drivers. Meeting this requirement can be difficult for large companies such as Sun Chemical.

Rather than having its many IT teams choose, configure, and support devices their way, Sun Chemical engages Dell Technologies for one-stop solutions including Dell Image Assist, Dell Client Configuration Services, and Dell OptiPlex and Latitude devices.

Standardizing on Dell devices and one dynamic image saves time and cuts risk. A few IT employees can remotely manage and patch global client devices because they all use one consistent and familiar image.

Dell Configuration Services automatically updates the basic input/output system and device drivers for all new orders and provides driver updates in one package that can be quickly deployed on global client devices.

Additionally, by using the original equipment manufacturer versions of Windows 10 that are available through Image Assist, Sun Chemical also reduces the cost and complexity of Windows licensing.